Employment History
Experience
Sept 2023 - Current
Chatbot Product Manager II
Dish Inc. Contracted by Kforce
Denver, Co
• Product Manager for a prominent mobile prepaid phone service chatbot
• Focus on decreasing contact rate through strategic design that aligns with executive positioning
• Utilized product management skills for assessment of different vendors, including SDK and feature analysis for executive decision making
• Utilized data driven decisions to drive product prioritization, feature selection, and
chatbot health
Jun 2022- Feb 2023
Software Product Manager
KBS Services Inc.
Oceanside, Ca
• Product Manager for an Internal Software tool KBSForce. This software is used in hiring and managing service locations and venders.
• Updated the User Manual with input across the company to be concurrent with the design standards and state of the application
• Responsible for Software Development. Scrum and Agile Methodologies were used to accomplish this in story management, ensuring sprints were tackling the most important
issues
• Responsible for the Product Development, lifecycle timeline, and implementation
Education
Bachelors of Science in Chemical Engineering
Minors of Science in Chemistry and Materials Science
California State Polytechnic Univeristy, Pomona
Earned my Bachelors of Science in Chemical Engineering, where the motto is Learn By Doing. This has been fundamental to my success and curiosity, and has influenced my current skillset.
Professional Skills
Product Management
Design Thinking
Cross-functional Collaboration
Digital Analytics
Languages
English (native)